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Prof. Bies is Professor of Management and the Founder and Director of the Executive Master’s in Leadership Program at the McDonough School of Business at Georgetown University. His current research focuses on leadership, the delivery of bad news, building trust and managing distrust, organizational justice, and revenge and forgiveness in the workplace, and the redemption of leaders and institutions.

He has written over 80 articles on these subjects in peer-reviewed journals in the field of business and management and is the co-author of Getting Even: The Truth about Workplace Revenge. Prof. Bies currently serves on the editorial boards of Journal of Applied Psychology, Journal of Organizational Behavior, Journal of Management, International Journal of Conflict Management, and Negotiation and Conflict Management Research.

Prof. Bies is committed to practicing innovative pedagogy in university education, and has received numerous awards for his teaching, including the Best Teacher Award (Northwestern University’s Kellogg School of Management), the Joseph Le Moine Award for Undergraduate and Graduate Teaching Excellence (McDonough School of Business, Georgetown), and the Outstanding Professor of the Executive Master’s in Leadership Program award (Georgetown).

Prof. Bies has worked with many non-academic organizations, including AstraZeneca, Bayer, Boeing, Delta Airlines, International Monetary Fund, Johnson & Johnson, Marriott Hotels, Microsoft Brazil, Nigerian Institute of Management, Panasonic, Peace Corps, The World Bank, and Zurich Financial Services. He holds a PhD in Organizational Behavior Studies from Stanford University.

Subjects

Management; Trust

Ongoing Trust Projects

Rebuilding Trust in Leadership and Institutions: The Long and Winding Road to Redemption 
Robert J. Bies, Thomas M. Tripp, and Laurie J. Barclay

In this paper, we examine (a) how leaders rebuild trust in their leadership and achieve redemption after performance and/or moral failures; (b) how leaders rebuild trust in the institutions they lead after grievous wrongdoing by the institution; (c) how organizations can rebuild trust and legitimacy even when a leader has yet to be redeemed; and (d) how leaders may have to pass the redemption “baton” to future leaders who have to continue to rebuild trust even though they had nothing to do with the initial wrongdoing.

Doing Justice: Moving From the Pain and Trauma of Injustice to Healing
Robert J. Bies and Laurie J. Barclay

In this paper, we focus on the pain and trauma experienced by people when they are unfairly treated. We identify how justice theory, practice, and interventions can help heal people from the pain and trauma of organizational and societal injustices—and rebuild trust and community.

 

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    My publications

    • At the crossroads of trust and distrust

      Author(s):   Prof. Robert J. Bies

      Public Trust in Business (Cambridge University Press), 2014

      0

      Subject: Trust And Distrust, Management, Business.

    • Second Acts and Second Chances

      Author(s):   Prof. Robert J. Bies, Laurie J. Barclay, Thomas M. Tripp

      Journal of Management Inquiry, 2021

      Throughout history, there are numerous examples of business and government leaders who have fallen from grace only to rise again, and have a “second act” and a “second chance” as a legitimate social actor or leader—that is, they achieved redemption. We explore “the road to redemption” of leaders—when and why it occurs, and what “bumps” prevent it. In our analysis, we conceptualize redemption as a process with three elements—remorse, rehabilitation, and restoration—and as an outcome (the restoration of legitimacy). We argue that achieving redemption is not a product of chance; rather, it is a social construction process of narrative creation and identity construction involving many parties. Also, the road to redemption is shaped by cultural-specific factors—and it is temporally dependent. From this framework, we identify new directions for the theory and practice of leadership.

      Subject: Redemption, Leadership, Management, Business.

    • Trust and Distrust

      Author(s):   Prof. Robert J. Bies, Roy J. Lewicki, Daniel J. McAllister

      The Academy of Management Review, 1998

      We propose a new theoretical framework for understanding simultaneous trust and distrust within relationships, grounded in assumptions of multidimensionality and the inherent tensions of relationships, and we separate th

      Subject: Management, Distrust, Business.