At the crossroads of trust and distrust
Skepticism and ambivalence towards business.
Public Trust in Business (Cambridge University Press), 2014
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Subject: Trust And Distrust, Management, Business.
Publications
Trust and Distrust
New Relationships and Realities
Management | Distrust | Business
The Academy of Management Review, 1998
We propose a new theoretical framework for understanding simultaneous trust and distrust within relationships, grounded in assumptions of multidimensionality and the inherent tensions of relationships, and we separate this research from prior work grounded in assumptions of unidimensionality and balance. Drawing foundational support for this new framework from recent research on simultaneous positive and negative sentiments and ambivalence, we explore the theoretical and practical significance of the framework for future work on trust and distrust relationships within organizations.
Recommended papers
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Second Acts and Second Chances
The Bumpy Road to Redemption
Journal of Management Inquiry, 2021
Throughout history, there are numerous examples of business and government leaders who have fallen from grace only to rise again, and have a “second act” and a “second chance” as a legitimate social actor or leader—that is, they achieved redemption. We explore “the road to redemption” of leaders—when and why it occurs, and what “bumps” prevent it. In our analysis, we conceptualize redemption as a process with three elements—remorse, rehabilitation, and restoration—and as an outcome (the restoration of legitimacy). We argue that achieving redemption is not a product of chance; rather, it is a social construction process of narrative creation and identity construction involving many parties. Also, the road to redemption is shaped by cultural-specific factors—and it is temporally dependent. From this framework, we identify new directions for the theory and practice of leadership.
Subject: Redemption, Leadership, Management, Business.